2025 Wrapped: A Year to Remember for the Multifamily Industry + EliseAI 🚀

This year, millions of people across the country moved from one apartment to another. For 778,766 of them, EliseAI was the very first touchpoint on their journey to find a new home.

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In 2025, EliseAI was much more to your prospects and residents than just an AI agent. They were a constant communicator for first time renters, a lifeline for burnt out onsite teams, and a steward of strong financial performance.

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Let's break down the numbers to understand the real impact EliseAI has had for hundreds of clients across millions of units of rental housing.

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Chapter 1: The Leasing Support System Your Team Wished For 
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Leasing units is hard, and it's never been harder than today. Compressed rents, large supply delivery numbers, and changing consumer behaviors challenged leasing teams around the country—but EliseAI had their back.

LeasingAI worked alongside multifamily innovators around the country to turn leads into leases and acquaintances into new neighbors.

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• 129,970,323 messages sent on behalf of hundreds of operators—that's 247 messages every minute!
• 61,742,497 after-hours messages fielded (so your team members had time away to recharge). That accounts for 47.5% of all leasing messages.
• A record-breaking 1,389,995 messages were sent on the busiest single day: September 3rd, 2025.
• The result? LeasingAI saved onsite teams 10,830,860 hours—time better spent on high-touch resident services.
• New residents reached a decision fast, with a Median Days Lead to App of just 1.9 days.
• And AI-Guided Tours reshaped the prospect experience for the over 20,000 prospective renters who depended on EliseAI to tour them around their future homes
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With EliseAI powered, round-the-clock lead nurturing and conversion, multifamily marketers and leasing teams overcame the odds in 2025, increasing speed-to-lease, combatting vacancy loss and protecting their properties' NOI.

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But EliseAI didn't stop when those leads became leases—we helped teams make magic throughout the whole renter lifecycle.

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Chapter 2: The Resident Experience Revolution 

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EliseAI didn’t stop at “welcome to your new home!” They helped make sure residents felt at home in their new apartments, helping them get what they needed, when they needed it.

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• 60,045,353 messages sent on behalf of operators to their residents.
• 12,591,245 of those were sent after-hours, ensuring 24/7 support.
• EliseAI helped save an additional 5,003,779 hours for maintenance and resident teams.
• When a call came in, EliseAI de-escalated 249,142 maintenance requests, with an overall De-escalation Rate of 24.4%.

Chapter 3: Creating Moments That Matter 

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EliseAI is driven by connection, communication, and commitment to creating better living experiences for all. What did that look like in 2025?

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• Hello, hola, namaste! EliseAI spoke a staggering 47 languages, reaching 3,487,038 residents.
• Residents and prospects appreciated the help—Elise received a total of 5,666,649 "Thank You" messages.
• EliseAI helped make days special, wishing 3,650 residents a “Happy Birthday!”.

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Your residents didn't just get things done with EliseAI—they developed connections with your AI agents, strengthening retention rates, improving resident satisfaction, and creating the lasting bonds that turn apartment buildings into communities.

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Chapter 4: Shaping the Bottom Line Impact 

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Behind every saved hour and extra rent check collected is a dollar re-invested in creating incredible experiences at your communities—so EliseAI did what they could to help the bottom line.

• EliseAI helped operators recover over $4.13 Billion in money from delinquent accounts (specifically $4,136,215,979).
• Post EliseAI collection rates were on average 100bps higher than pre-AI.‍
• 382,575 renewal offers were sent, resulting in 245,435 offers renewed.

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Chapter 5: Innovating Alongside Multifamily’s Best

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EliseAI’s real secret to success? Getting to partner with and innovate side by side with some of the best operators in multifamily. EliseAI currently…

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• Works with 42 of the NMHC Top 50 Operators
• Across 50 states (& the District of Columbia)
• And has published case studies showcasing the success of 36 operators in one year (talk about ROI!) 
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All this goes to say—we couldn’t do any of this without the innovators who chose to build a better future for the multifamily industry with us. 

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2025: The Year of the AI-Enabled Operator

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From the first inquiry to renewal and beyond, EliseAI was there every step of the way, proving that the future of multifamily is intelligent, empathetic, and always-on.

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What will your team achieve with EliseAI in 2026?