Over the last few months, terms like “Agentic AI” and “AI agents” have quickly begun to dominate discourse in the tech world, and as of late we’re hearing these terms more and more in both the housing and healthcare industries. Everyone keeps talking about “agentic AI” like they are abundantly familiar with the term… but are they? What do these new solutions actually look like in practice? Do any of the vendors promising “agentic workflows” actually have the technology to deliver them? Let’s take a step back.
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Agentic AI: Understanding the “Why” Behind This New Technology
Time is always in short supply for housing operators and healthcare providers due to the heavy amount of transactional communications they have to handle. Leasing teams field hundreds of inquiries every day. Healthcare administrators juggle appointment changes, follow-ups, and urgent patient needs. Every missed message, delayed response, or overlooked task can mean a lost opportunity—a vacant unit that stays empty, or a patient who doesn’t get the care they need. This puts pressure on housing and healthcare professionals to respond around the clock, strapping them onto the “transactional communication hamster wheel” in the pursuit of better outputs.
The results? Burnt out staff, unhappy customers, and communication breakdowns. But there’s a better way forward—agentic AI, the natural evolution of artificial intelligence technology.
Agentic AI Acts Like a Teammate, Not a Tool
Agentic AI is the approach of building AI that can operate autonomously to complete complex, multi-stage workflows as opposed to just generating content. Instead of responding only when prompted, agentic AI anticipates needs, takes initiative, and adapts to changing circumstances, relying on clear, manageable steps, pre-defined decision making criteria, and rule-based outcome paths. AI agents go far beyond simple scripts or automated workflows, acting as autonomous operators to complete complex, multi-step tasks.
Just like a great leasing agent or front desk administrator, AI agents keep track of context, focus on outcomes, and work towards a predefined goal. Whether that means sending a follow-up email, scheduling an appointment, or updating a record in real time, AI agents act like your best leasing agent to move leads through the funnel. This transformation—from AI that can create outputs to AI that can work towards concrete objectives—offers an exciting glimpse into what the future of human and AI collaboration could look like.
One thing to note: the days of “Agentic AI” aren’t coming around the corner, because they’re already here.
Agentic AI In Housing and Healthcare — Always On, Always Acting
At EliseAI, “Agentic AI” isn’t a future roadmap item that’s “coming soon.” It’s what our technology is already doing every single day for the hundreds of customers we support in both the housing and healthcare industries. Whether it’s the robust maintenance triaging and work order management capabilities that allowed Student Quarters to cut emergency maintenance volume by 26%, the ability of SentimentAI to surface actionable resident feedback and help map NPS scores to specific operational issues like The Scion Group does, or the ability of Kittle Property Group’s AI to help identify opportunities for marketing spend reduction, EliseAI’s products are already driving concrete outcomes through coordination of complex, multi-stage workflows.
EliseAI’s AI Agents are built to respond to the specific needs of each unique industry, trained on 7+ years of inputs and millions of lines of real-estate and healthcare-specific conversational data. In property management, they are able to anticipate renewals by reaching out before leases expire and handle maintenance from request to resolution, creating work orders, scheduling repairs, and keeping residents informed. In healthcare, they fill open appointment slots, reschedule missed visits, collect insurance information, and check in afterward to ensure patients are supported. What’s important to note here is that conversational AI, aka what's being communicated between the AI and the customer, is only part of a complex, multistage workflow. It's communicating as part of a pre-defined job that involves customer communication—just like what is asked of a leasing agent or front desk administrator. EliseAI might appear to just be conversation, but the results it drives are evidence of real, agentic workflows.
With EliseAI, your AI Agents work like your best team members do—24/7/365. And they work through complex, multi-stage workflows with ease.
Agentic AI Turns Every Interaction Into an Opportunity
In both housing and healthcare, success depends on acting quickly, staying organized, and never letting opportunities slip away. Agentic AI makes that possible by working as an always-on extension of your team, ensuring every lead, resident, and patient gets the attention they deserve. With AI agents handling the follow-through, your staff can focus on the work that truly needs a human touch, building relationships, delivering exceptional service, and driving results.
Agentic AI is already transforming how these foundational industries operate. It’s making it possible to do more with less, without compromising on quality or care. As EliseAI’s products continue to improve, the possibilities for what AI agents are capable of continue to expand—driving better outcomes for companies making an impact on peoples’ lives.