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In many dermatology practices today, staff are stretched thin, phone lines are backed up, and engaging patients has become harder than ever. As a result, patients and their continuity of care suffer. It's easy for certain things to fall through the cracks, and it's not due to negligence. It's a systemic issue with the way healthcare practices operate, and it puts an unnecessary burden on staff.
Let's look at the problems with modern dermatological workflows, and examine how new technology can help practice owners overcome these hurdles.
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How and Why Patients Slip Through the Cracks
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As we all know, it’s not uncommon for patients to visit once or twice and never return. Maybe they canceled an appointment and didn’t rebook, their insurance changed, or they got frustrated trying to get through the phone lines. Whatever the reason, the result is the same: Patients fell through the cracks and did not receive care which can lead to lower patient satisfaction rates, difficulty managing chronic conditions and disrupts diagnoses and treatment plans. This lack of continuity doesn’t just impact clinical outcomes — it directly affects revenue.
AI as an Ally—Not a Replacement
That’s where AI can play a surprisingly powerful role without replacing the human connection that practices value so much. In fact, the best solutions today are built to enhance that human connection, not compete with it—solutions like EliseAI.
When a patient calls to cancel, for instance, EliseAI doesn’t just end the conversation there. It creates a patient case in the EHR, logs the reason for cancellation, and makes sure the provider or clinical team sees it to ensure continuity of care. That cancellation reason might be clinically important. It might be an opportunity to re-engage the patient. Most importantly, it helps the team maintain a clear and accurate picture of the patient journey, even if that journey temporarily stalls.
Freeing Up Staff for High-Value Work
By automating these types of routine conversations and administrative tasks, EliseAI frees up front desk staff to focus on what truly requires the human touch: complex patient questions, sensitive situations, and face-to-face support. No more hold times. No bottlenecks. No phone trees. No information slipping through the cracks. Just more time for clinical support. Just a smarter, more responsive front office that works in partnership with technology.
And when continuity of care improves, so does ROI. Fewer no-shows. More rebookings. Better use of provider schedules. Greater trust and loyalty from patients. That’s the kind of return that doesn’t just show up in the margins — it shows up in the long-term success of the practice.
Rethinking “We Don’t Believe in AI” with Support from EliseAI
So the next time you hear “we don’t believe in AI,” consider this: what if AI is exactly what allows your team to spend more time with patients, not less? What if it’s the key to building stronger continuity and a more connected, more efficient experience for everyone?
Get in touch with us via the form below to learn more.