In just a few months, EliseAI’s Maintenance App has already made an impact for property management companies across the country. Innovative operators like Fieldstone Properties are cutting down on average work order completion times and giving residents unprecedented visibility into maintenance with real-time tech tracking, automated scheduling, built-in translation capabilities, and more. In typical EliseAI fashion updates have been coming fast and furious for The Maintenance App, so today we’ll deep dive into several of the new features that have launched recently, including unit turns, offline more, inspections, and more.
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The New Maintenance Calendar: Scheduling Made Easy
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A technician management app is only as good as its calendar, so the EliseAI team went back to the drawing board to deliver an improved calendar to The Maintenance App. We’ve replaced the standard daily schedule view with an easy-to-use drag-and-drop scheduling interface, leveraging The Maintenance App’s AI-powered auto-assignment capabilities while still giving supervisors the flexibility to manage their team how they need. You can use this calendar to set different shift times for individual technicians, block out breaks and lunch periods, create recurring maintenance tasks, and manage your team at a glance.
Multiple Assignees: Solving the Two-Technician Problem
Large maintenance jobs, like HVAC installations or major appliance replacements, often require multiple technicians—something traditional maintenance software hasn’t been able to handle effectively. With The Maintenance App, operators can now assign multiple technicians to a single work order, allowing them to more effectively manage their team’s capacity and giving them improved visibility into operations.
There are a few key benefits of this recent product update. For one, individual time tracking for multiple techs on one work order makes it easier to manage payroll without workarounds or manual edits. This also makes it easier for your techs to coordinate their responsibilities on complex jobs, giving full visibility to both the supervisor and the resident.
Introducing the Turn Board: Unit Turns on The Maintenance App
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Turning units (and fast) is a crucial part of multifamily maintenance operations, because every day spent waiting on a unit turn is a day that unit can’t be rented out. Managing vacant unit turnovers with spreadsheets is inefficient and error-prone even for the best teams, and pen and paper workflows run into many of the same problems. That’s why The Maintenance App now features an Automated Turn Board, with intelligent workflows and automations powered by AI to streamline and expedite your turn process.
Key features of the Automated Turn Board include:
- Automatically create turns for units with a lease end dates within 30 days (customizable)
- Customizable inspection templates for move out and make ready checklists
- Auto-generation of work orders from inspection results
- PDF inspection reports for resident charges
- Move-in/move-out date tracking
- Automatically mark completed units as “Ready” in the PMS
- Assign and AI schedule Vendors
It’s simple: faster unit turns = reduced vacancy time = increased revenue. Plus, digital documentation helps meet elevated compliance standards, like California AB 2801 requirements.
Improved Inspections: From Checklists to Action
Operators asked, so we answered—The Maintenance App now features customizable digital inspection templates that gives maintenance teams full control over their facilities management strategies. Now, you can create dedicated inspection checklists, like one for fire safety, pool maintenance, or unit turns, and assign them to technicians via the supervisor view. AI-powered automation workflows are built directly into these inspection templates, and will auto-generate work orders from failed inspection items so your techs can get to solving issues quicker. This new customizable feature eliminates the inspection-to-repair disconnect that upsets residents and makes tech coordination challenging.
AI Vendor Management: Your New Coordination Assistant
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If coordinating with your residents and technicians wasn’t challenging enough, working with vendors adds an additional layer of complexity that can make it even more difficult to keep everyone on the same page. The Maintenance App has new AI-powered vendor management functionality designed to automatically keep everyone in the loop, reducing the amount of time your maintenance supervisors have to spend manually aligning schedules and coordinating with third-parties.
Built-in smart vendor assignment incorporates automated messaging across email and SMS to make sure your vendors are where they need to be when they need to be there. AI handles vendor scheduling and coordination, with a purpose-built Vendor Inbox that consolidates all conversation threads into one location for human oversight. New bulk assignments capabilities, automated follow-ups, and calling features are coming soon as well.
Here’s how the workflow looks today:
- Assign vendor to work order
- AI initiates contact and proposes dates
- Vendor confirms via email/text/web link
- Auto-scheduling upon confirmation
- Human handoff for complex queries
The Maintenance App makes it easier than ever to coordinate with outsourced vendors and keep everyone on the loop.
No Service, No Problem with Offline Mode
Cell service isn’t always going to be available when your technicians are in basements, boiler rooms, and remote areas, but that’s no problem for The Maintenance App. The Maintenance App now has full offline functionality with smart syncing, allowing your technicians to track their progress, manage work orders, and write notes without delay even when in low connectivity areas. It caches all relevant information while online, allowing your techs to continue working even when they lose internet access. It then automatically syncs when their connection returns, incorporating timestamps that reflect actual action time, not sync time—crucial for capacity planning, timesheet management, and payroll. This significantly cuts down on delayed updates, makes workforce management a breeze, and reduces frustration for your technicians.
Get Started with The Maintenance App Today
Multifamily maintenance operations may not have received the technological upgrades that many other parts of the multifamily operating model have received, but that doesn’t mean they should stay stuck in the pen and paper era. Tools like The Maintenance App are helping operators reinvent the way they manage their work orders, support their technicians, and delight their residents with fast and transparent service. Get in touch with us today to learn more about this transformative new tool.