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After a successful pilot within one of its divisions, Women’s Health Connecticut is rolling out EliseAI across even more locations to modernize its operations. EliseAI is a voice-enabled, AI-powered platform that automates patient scheduling, including features like dual-scheduling of annuals + mammograms and the creation of patient cases for medical inquiries. The impact of Elise has been immediate: from day one, staff noticed a clear boost in efficiency and patient satisfaction. By handling calls, booking appointments accurately, and creating cases automatically, EliseAI has significantly eased the administrative workload and improved the overall patient experience.
But don’t just take our word for it—hear it directly from the Women’s Health Connecticut team. Practice Managers from two Women’s Health Connecticut divisions, Jamie Beers and Lydia Gonzalez, recently shared their thoughts about how EliseAI has transformed their front desk operations with us. Here’s what they said.
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Real Feedback from the Front Desk
In Jamie’s eyes, EliseAI has significantly improved the way her team manages patient communications. The positive feedback isn’t just internal; patients are noticing the difference too. Jamie relayed the story of one 73-year-old patient who used to do marketing for a Connecticut-based hospital. The patient said, “Jamie, I have to tell you: this is amazing. I wish we had this when I was working at the hospital!” It’s moments like these that give Jamie and the Women’s Health Connecticut team the confidence that AI for patient admin is the way forward.
Precision That Saves Time
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Perhaps the most striking benefit has been EliseAI’s scheduling accuracy. Unlike traditional manual or self-scheduling, which often results in errors or missing information, EliseAI consistently gets it right. This has reduced scheduling mishaps, improved practice efficiency, and helped ensure the Women’s Health Connecticut team is positioned to do what they do best—help their patients.
Stability Through Workforce Transitions
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For Lydia, the timing of EliseAI’s rollout couldn’t have been better. Her front desk team had gone from seven receptionists to just three in a matter of weeks due to unexpected departures. By answering calls, booking appointments, and creating tasks that are automatically sent to the right department, EliseAI keeps operations running smoothly despite the staffing crunch. Lydia’s team is especially fond of the patient case functionality, which eliminates the need to manually type and transfer messages when patients need information or documents sent from their doctors.
A Glimpse Into the Future
With EliseAI, Women’s Health Connecticut is streamlining operations and improving how they connect with patients. By combining cutting-edge voice AI with intelligent scheduling and automated task creation, staff have more time to focus on care while patients get a smoother, more convenient experience. As healthcare practice administration continues to evolve, EliseAI is making the future of healthcare a present-day standard.
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