What Does a Mystery Shop Reveal About Your Leasing Office?

We pose as real renters and test how your team handles calls, emails, and follow-ups. In 1–2 weeks, you get a personalized scorecard benchmarked against 10,000+ leasing offices.

What you'll learn:

We evaluate your leasing team across every channel, from first inquiry to follow-up, then deliver a personalized scorecard with specific recommendations.

See how your team stacks up across response time, follow-up quality, and tour scheduling so you can coach to specific gaps, not gut feelings.

Find out if your leasing team is converting the leads you're already paying for, with data, not assumptions.

What you'll get

A personalized scorecard for your properties

We test your properties across both email and phone, then benchmark your results against EliseAI averages. Here's what your report covers.

Initial Response Speed

How quickly does your team reply with a personalized message? We measure from the moment a lead comes in.

Leads Response Rate

How many leads received no personalized response within 48 hours? Every one of those is a prospect who moved on.

Answer Quality & Frequency

Did your team answer the prospect's actual questions? We evaluate whether replies addressed what was asked, not just whether they were sent.

Call Answer Rate

What percentage of calls were picked up during office hours? We call the same way a real prospect would.

State of the leasing office

The Industy Has a Responsiveness Problem

We conducted over 10,000 calls to leasing offices across the U.S. to evaluate the typical first impression an average renter may experience.

30%

Of Calls Missed on Average

Callback Rate

$1.15M

In Lost Revenue Annually

Want the full picture? Our State of the Leasing Office Report breaks down findings from over 10,000 mystery shop calls to leasing offices nationwide.

Download Report

See How Your Properties Stack Up

These are industry averages from 10,000+ calls. Want to know where your portfolio actually falls? We'll run the same assessment on your communities for free.