Mystery shopping is a powerful tool to evaluate and enhance your leasing process. We'll pose as prospective renters, calling a sample of your properties to measure their responsiveness and identify opportunities for improvement.
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We conducted over 10,000 calls to leasing offices across the U.S. to evaluate the typical first impression an average renter might have.
In this report, we detail the methodology behind our extensive mystery shopping experiment, which involved making thousands of calls to leasing offices across the U.S. to evaluate customer interactions.