Introducing Sentinel Peak Capital Partners and Summit Property Management
For Sentinel Peak Capital Partners and their in-house property management company, Summit Property Management, leveraging an entrepreneurial mindset, data-driven processes, and a hands-on approach has helped them consistently deliver exceptional resident experiences across the 10,000+ units in their portfolio. The Summit Property Management team has embraced innovative technology and centralized management models in order to drive strong risk-adjusted returns for their investors and partners while still prioritizing the needs of the people who call their communities home. But, like many owner/operators, managing heightened resident expectations and higher than ever lead volume in a post-pandemic climate was putting a strain on both their leasing and centralized resident services team.
Recognizing that their centralized staff needed force-multiplying technology to help them keep up with the needs of their residents, the Summit team began to look into new conversational AI tools designed for the property management space. A chance meeting between Ryan Beaupré, Co-Founder & Managing Partner of Sentinel Peak Capital Partners and Minna Song, CEO and Co-Founder of EliseAI, set the stage for a partnership that would push both organizations to innovate and optimize together.
Enter EliseAI
EliseAI is the leading provider of AI and automation solutions designed for the needs of modern multifamily operators, with over 400 different organizations utilizing EliseAI’s products in millions of units around the US. EliseAI’s products automate the most tedious parts of the resident lifecycle, from sending tour follow ups to scheduling work orders to circulating renewal offers and more, enabling onsite teams to focus on building meaningful connections with residents while delivering improved financial performance and ROI on tech spend.
Setting the Stage for the Summit and EliseAI Partnership
While Summit Property Management was already leveraging a centralized resident services team to support their onsite teams by expediting application processing and managing collections, there were still gaps in their existing workflows that they knew they could solve. High call volume made it difficult to quickly respond to all inbound leads within their service level agreement (SLA), despite the best efforts of their marketing team. While they had no problem continuing to fill units, they did recognize that inconsistent follow-up processes had the potential to impact occupancy and lead conversion rates over time. Finally, significant management portfolio growth was beginning to strain the 4 members of their centralized resident services team responsible for collecting rent from residents.
Sarah Covington, CAM, Operations Specialist and Hannah Lahr, Marketing Manager, were no strangers to AI, as they were already leveraging ChatGPT and other generative AI tools to support them in their day to day roles. However, they quickly recognized that EliseAI’s conversational AI tools had the potential to completely overhaul the Summit Property Management team’s way of working. They identified four key goals for their AI rollout: improved leasing performance, reduced delinquency rates, increased resident satisfaction, and greater repeatability of core processes.
Implementing EliseAI Across the Summit Portfolio
Summit Property Management opted for a phased rollout of EliseAI’s products across their portfolio in order to measure the efficacy of their tools and effectively manage the change that comes with transformational technology. They decided to implement LeasingAI and VoiceAI first, recognizing that high lead volume was quickly becoming unmanageable. The results of the rollout, including average response times of 30 seconds or less, strong prospect feedback, and improved lead to lease rates, supported further implementation of AI across their portfolio.
After their success with LeasingAI and VoiceAI, the Summit Property Management team began to look into EliseAI’s ResidentAI product to improve their maintenance workflows and reduce delinquency in their communities. The financial impact of ResidentAI was clear and convincing, as Summit was able to leverage AI to collect ~$3 million in delinquent rent across three communities during the period of October 2024 to December 2025. Having ResidentAI to help Summit manage their maintenance operations drove thousands of hours of time savings for Summit’s team members, with AI creating work orders and de-escalating almost 40% of all emergency maintenance calls from residents through troubleshooting and self-triaging. The impact of AI has been felt across every component of Summit Property Management’s portfolio, helping them deliver differentiated experiences and an incredible level of attention to detail for a portfolio of Summit’s size.
Results of the EliseAI Rollout
The financial impact of implementing EliseAI’s full product suite across Summit’s portfolio has been significant. For one, improved collections rates as supported by proactive AI outbound messaging helped drive 3 million dollars in collections for Summit Property Management. In addition, the LeasingAI product handled 40,000 leads resulting in 8,000 tours booked and 2,100 signed leases over a six month period at Summit’s communities. This includes 21,000 calls answered by VoiceAI, resulting in 8,600 leads. Finally, deploying AI to streamline work order creation drove a 27 hour improvement in completion time against non-AI generated work orders, while also de-escalating 34% of all emergency maintenance calls.
Beyond the financial impact of implementing EliseAI’s products, the Summit Property Management team reported improved employee satisfaction for both their onsite and centralized teams. Now that tedious manual work like scheduling tours, reaching out for delinquent rent, and following up with applications is automated with AI, Summit team members are able to focus on high-value tasks like assisting residents with move-ins and move-outs, conducting tours, and providing attentive service to anyone who comes to the office. Overall employee satisfaction and resident retention levels are up, at least in part due to the time-savings and operational efficiencies unlocked through the deployment of conversational AI.
One crucial differentiator in Summit Property Management’s AI rollout has been their collaborative and engaged approach to change management. By leveraging EliseAI resources and holding open office hours, Sarah, Hannah, and the rest of the Summit team have been able to generate organizational wide buy-in for the whole suite of EliseAI products. EliseAI has consistently made their team members available to Summit on weekly virtual Q&A sessions, ensuring that any inefficiencies within EliseAI products are quickly addressed. The Summit Property Management team has consistently leveraged their direct communication channels with the EliseAI team to rapidly get help with any issues they might face.
What Sets EliseAI Apart
For Sarah, Hannah, and the whole Summit Property Management team, the collaborative, solution-oriented approach EliseAI takes when deploying their products has been a key differentiator. Hannah noted that while a lot of their tech “does great for what it is, when [Summit] wants to do just a little bit more, it can take a long time before we're going to see that change or improvement,” whereas EliseAI’s team rapidly takes product feedback and innovates alongside customers. Hannah relayed an experience she had where her dedicated EliseAI Customer Success manager took a proactive approach to troubleshooting an issue with call forwarding, giving Hannah his personal cell number and insisting that he “wasn’t going to bed until the issue was resolved.” This commitment to personalized, people-driven support is something that, in Sarah’s eyes, you just wont get with the average multifamily software vendor.
Beyond best-in-class support, Summit Property Management emphasized that EliseAI’s willingness to test new functionality with them and speed of executing on new products has been a key differentiator. For Hannah, the fact that EliseAI is constantly “looking into where they could add value [for Summit] is another huge piece” of the strength of the relationship. The rapid development of EliseAI’s products has been massive for the Summit Property Management team, as any issues they surface or proactive requests for new functionality have been handled quickly by EliseAI’s Customer Success and Engineering teams.
Looking to the Future of the EliseAI and Summit Property Management Partnership
For Sarah, “the sky’s the limit for the EliseAI and Summit Property management partnership,” and the pace with which Summit is rolling out new EliseAI products is evidence of that. EliseAI is excited to work alongside Summit Property Management as they roll out one of EliseAI’s newest products, AI Guided-Tours, allowing them to offer expanded touring hours with concierge-like AI that ensures prospects don’t leave their self-guided tours with more questions than they came in with. Hannah is also working closely with the EliseAI team on marketing reporting features in the EliseAI product, leveraging automation technology to ensure no leads fall through the cracks while also giving granular insights into a lead’s journey through the leasing funnel.
The Summit Property Management team is also particularly excited about the future of EliseAI’s maintenance solutions, recognizing the transformative impact of deeper integrations with their PMS and potential applications of AI for maintenance coordination. The Summit Property Management team will continue to beta test new features alongside the EliseAI team, ensuring all the new products that EliseAI brings to market are directly correlated to real pain points that both onsite and centralized teams are experiencing in the wild. Finally, Summit Property Management is excited to continue sharing its success with its peers in the multifamily space, contributing to more widespread AI adoption and helping build the continued partnerships that reduce operating costs and improve resident experience.
Summit Property Management’s decision to implement the full suite of EliseAI's conversational AI products has helped them boost their leasing efficiency, driven improved collection rates, and helped continue to ensure their residents get the type of differentiated service they have come to expect. Through a combination of strong leadership buy-in, open communication and proactive change management, and EliseAI’s best-in-class customer support they’ve seen a great deal of success and quickly recognized ROI on their AI spend. If you’re looking to replicate the success Summit has had with AI, get in touch with the EliseAI team today.
Enter EliseAI
EliseAI is the leading provider of AI and automation solutions designed for the needs of modern multifamily operators, with over 400 different organizations utilizing EliseAI’s products in millions of units around the US. EliseAI’s products automate the most tedious parts of the resident lifecycle, from sending tour follow ups to scheduling work orders to circulating renewal offers and more, enabling onsite teams to focus on building meaningful connections with residents while delivering improved financial performance and ROI on tech spend.
Setting the Stage for the Summit and EliseAI Partnership
While Summit Property Management was already leveraging a centralized resident services team to support their onsite teams by expediting application processing and managing collections, there were still gaps in their existing workflows that they knew they could solve. High call volume made it difficult to quickly respond to all inbound leads within their service level agreement (SLA), despite the best efforts of their marketing team. While they had no problem continuing to fill units, they did recognize that inconsistent follow-up processes had the potential to impact occupancy and lead conversion rates over time. Finally, significant management portfolio growth was beginning to strain the 4 members of their centralized resident services team responsible for collecting rent from residents.
Sarah Covington, CAM, Operations Specialist and Hannah Lahr, Marketing Manager, were no strangers to AI, as they were already leveraging ChatGPT and other generative AI tools to support them in their day to day roles. However, they quickly recognized that EliseAI’s conversational AI tools had the potential to completely overhaul the Summit Property Management team’s way of working. They identified four key goals for their AI rollout: improved leasing performance, reduced delinquency rates, increased resident satisfaction, and greater repeatability of core processes.
Implementing EliseAI Across the Summit Portfolio
Summit Property Management opted for a phased rollout of EliseAI’s products across their portfolio in order to measure the efficacy of their tools and effectively manage the change that comes with transformational technology. They decided to implement LeasingAI and VoiceAI first, recognizing that high lead volume was quickly becoming unmanageable. The results of the rollout, including average response times of 30 seconds or less, strong prospect feedback, and improved lead to lease rates, supported further implementation of AI across their portfolio.
After their success with LeasingAI and VoiceAI, the Summit Property Management team began to look into EliseAI’s ResidentAI product to improve their maintenance workflows and reduce delinquency in their communities. The financial impact of ResidentAI was clear and convincing, as Summit was able to leverage AI to collect ~$3 million in delinquent rent across three communities during the period of October 2024 to December 2025. Having ResidentAI to help Summit manage their maintenance operations drove thousands of hours of time savings for Summit’s team members, with AI creating work orders and de-escalating almost 40% of all emergency maintenance calls from residents through troubleshooting and self-triaging. The impact of AI has been felt across every component of Summit Property Management’s portfolio, helping them deliver differentiated experiences and an incredible level of attention to detail for a portfolio of Summit’s size.
Results of the EliseAI Rollout
The financial impact of implementing EliseAI’s full product suite across Summit’s portfolio has been significant. For one, improved collections rates as supported by proactive AI outbound messaging helped drive 3 million dollars in collections for Summit Property Management. In addition, the LeasingAI product handled 40,000 leads resulting in 8,000 tours booked and 2,100 signed leases over a six month period at Summit’s communities. This includes 21,000 calls answered by VoiceAI, resulting in 8,600 leads. Finally, deploying AI to streamline work order creation drove a 27 hour improvement in completion time against non-AI generated work orders, while also de-escalating 34% of all emergency maintenance calls.
Beyond the financial impact of implementing EliseAI’s products, the Summit Property Management team reported improved employee satisfaction for both their onsite and centralized teams. Now that tedious manual work like scheduling tours, reaching out for delinquent rent, and following up with applications is automated with AI, Summit team members are able to focus on high-value tasks like assisting residents with move-ins and move-outs, conducting tours, and providing attentive service to anyone who comes to the office. Overall employee satisfaction and resident retention levels are up, at least in part due to the time-savings and operational efficiencies unlocked through the deployment of conversational AI.
One crucial differentiator in Summit Property Management’s AI rollout has been their collaborative and engaged approach to change management. By leveraging EliseAI resources and holding open office hours, Sarah, Hannah, and the rest of the Summit team have been able to generate organizational wide buy-in for the whole suite of EliseAI products. EliseAI has consistently made their team members available to Summit on weekly virtual Q&A sessions, ensuring that any inefficiencies within EliseAI products are quickly addressed. The Summit Property Management team has consistently leveraged their direct communication channels with the EliseAI team to rapidly get help with any issues they might face.
What Sets EliseAI Apart
For Sarah, Hannah, and the whole Summit Property Management team, the collaborative, solution-oriented approach EliseAI takes when deploying their products has been a key differentiator. Hannah noted that while a lot of their tech “does great for what it is, when [Summit] wants to do just a little bit more, it can take a long time before we're going to see that change or improvement,” whereas EliseAI’s team rapidly takes product feedback and innovates alongside customers. Hannah relayed an experience she had where her dedicated EliseAI Customer Success manager took a proactive approach to troubleshooting an issue with call forwarding, giving Hannah his personal cell number and insisting that he “wasn’t going to bed until the issue was resolved.” This commitment to personalized, people-driven support is something that, in Sarah’s eyes, you just wont get with the average multifamily software vendor.
Beyond best-in-class support, Summit Property Management emphasized that EliseAI’s willingness to test new functionality with them and speed of executing on new products has been a key differentiator. For Hannah, the fact that EliseAI is constantly “looking into where they could add value [for Summit] is another huge piece” of the strength of the relationship. The rapid development of EliseAI’s products has been massive for the Summit Property Management team, as any issues they surface or proactive requests for new functionality have been handled quickly by EliseAI’s Customer Success and Engineering teams.
Looking to the Future of the EliseAI and Summit Property Management Partnership
For Sarah, “the sky’s the limit for the EliseAI and Summit Property management partnership,” and the pace with which Summit is rolling out new EliseAI products is evidence of that. EliseAI is excited to work alongside Summit Property Management as they roll out one of EliseAI’s newest products, AI Guided-Tours, allowing them to offer expanded touring hours with concierge-like AI that ensures prospects don’t leave their self-guided tours with more questions than they came in with. Hannah is also working closely with the EliseAI team on marketing reporting features in the EliseAI product, leveraging automation technology to ensure no leads fall through the cracks while also giving granular insights into a lead’s journey through the leasing funnel.
The Summit Property Management team is also particularly excited about the future of EliseAI’s maintenance solutions, recognizing the transformative impact of deeper integrations with their PMS and potential applications of AI for maintenance coordination. The Summit Property Management team will continue to beta test new features alongside the EliseAI team, ensuring all the new products that EliseAI brings to market are directly correlated to real pain points that both onsite and centralized teams are experiencing in the wild. Finally, Summit Property Management is excited to continue sharing its success with its peers in the multifamily space, contributing to more widespread AI adoption and helping build the continued partnerships that reduce operating costs and improve resident experience.
Summit Property Management’s decision to implement the full suite of EliseAI's conversational AI products has helped them boost their leasing efficiency, driven improved collection rates, and helped continue to ensure their residents get the type of differentiated service they have come to expect. Through a combination of strong leadership buy-in, open communication and proactive change management, and EliseAI’s best-in-class customer support they’ve seen a great deal of success and quickly recognized ROI on their AI spend. If you’re looking to replicate the success Summit has had with AI, get in touch with the EliseAI team today.