Knowledge serves as the “brain” of your AI. Learn how to use knowledge to standardize aspects of your operations while identifying gaps and inefficiencies caused by outdated or missing information. This webinar is relevant for both corporate & onsite team members.
AI and automation offer new opportunities for team member engagement and quality control. This session will cover how to evaluate key productivity metrics to gain a clearer picture of employee engagement. Learn how to use these insights to pinpoint training needs, enhance team efficiency, and prevent workflow disruptions. This webinar is for property management professional in corporate or regional roles.
Explore how AI-solutions, like Call Scoring, and modern agent reporting tools can be used to evaluate and enhance internal performance. Learn how to track agent performance on the phone and in interactions with customers to ensure consistent, quality customer experiences. This webinar is relevant for both corporate & onsite team members.