EliseAI Named as Nextech Preferred Partner to Bring Agentic VoiceAI to Specialty Practices

The Problem

In healthcare, every missed call is a patient who didn't get seen and a visit the practice didn't capture. Front desks are stretched thin, calls go to voicemail at lunch and after hours, and patients who can't get through often book somewhere else. Even when a call is answered, tools that handle one task in isolation leave the patient repeating themselves and the practice without a complete picture of who is calling and why.

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The Solution

EliseAI's voice AI agent answers every patient call, at any hour, in the patient's preferred language. It schedules, reschedules, and cancels appointments, answers common questions, and escalates to staff when needed, working directly within the practice's Nextech system. 

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For outbound patient outreach, the same agent places calls and texts patients for recall, appointment reminders, rescheduling, and follow-up, so practices can fill open slots and bring patients back without adding work for staff.

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The Partnership

Nextech and EliseAI have entered a partnership to bring conversational Voice AI to Nextech practices. EliseAI will be a preferred partner for inbound and outbound calling, with an initial focus on ophthalmology and dermatology.

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Nextech selected EliseAI following thorough product and technical evaluations and detailed customer feedback. EliseAI’s experience and strong results in head-to-head comparisons with other voice AI solutions helped drive the decision.

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Nextech customers will have access to enhanced APIs that deliver a seamless experience between EliseAI’s voice agent and the EHR system. The companies have also aligned implementation, customer success, and support, creating a vertically integrated solution that is easy for practices to adopt.

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“Patients judge a practice by whether someone picks up the phone. They also notice when a practice reaches out at the right moment. Partnering with Nextech lets us offer an AI voice agent that answers every call for thousands of specialty practices that already trust Nextech to run their business.” 
- Minna Song, co-founder & CEO, EliseAI

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Voice is the front door to the full patient journey

The phone is where most patient relationships begin, and EliseAI's voice agent is designed to be the start of a continuous experience. EliseAI follows each patient from first contact through scheduling, benefits verification, payment, and follow-up that keeps care on track.

• Full context on every call, inbound or outbound: Agents carry the history of prior conversations, so patients don't repeat themselves and outreach reflects where each patient actually is in their care journey.
• Built around patient and provider preferences: Agents remember patient preferences and follow each practice's and provider's scheduling protocols, so patients get the appointment they want and providers get the schedules they need.
• Speaks your patients’ language, every time: Agents can have conversations in 30+ languages, remembering each patient's preferred language and using it from the first call forward.

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“Our customers want to grow access and reduce front-desk burden without adding complexity. By partnering with leading voice AI innovators like EliseAI and building the integration and support model together, we're giving practices a seamless experience within the Nextech platform they already know and trust. It's another step toward our vision of a connected ecosystem that brings the best capabilities to specialty practices.” 
- John Beck, SVP Strategy, Nextech

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Real-World Results

Specialty practices using Elise are already seeing:

• 8% fewer no-shows
• 12% more patients booked on average
• +40% of patients receiving proactive outreach booked an appointment

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EliseAI supports thousands of providers and is built on the experience of +20 million conversations its agents have with people every month. 

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"Before Elise, we were fielding around 11,000 calls a month across a nine-person team, with the volume climbing quickly after our merger. Many of those calls were routine questions, like clinic addresses and appointment times. Elise has helped ease that workload and support patients after hours, so our team spends less time catching up on voicemails. The detailed tasks Elise creates also make it easier for staff to follow up on patient requests." 
‍- Amanda Moorefield, Vice President of Operations, TriaVision

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EliseAI and Nextech’s joint offering will become available to customers at the start of 2027. 

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