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As a Director of Strategy and Planning at EliseAI, Ben collaborates with some of EliseAI's largest customers on training, change management, and implementation of centralized operations. He holds a BA from the University of Michigan, and brings years of experience in enterprise management consulting help driving change that sticks.
Caroline Teunissen works closely with operators centralizing on the EliseAI platform to help drive adoption, remodel organizational structures, and improve NOI. She brings over 5 years of management consulting expertise to the table, and a Bachelors Degree from Columbia University.
In late 2025, EliseAI published the most comprehensive centralization playbook the multifamily industry has ever seen, with almost 300 pages of centralized org charts, change management guides, case studies, and more.
Now, we're going behind the scenes with the team that built the playbook to understand the how, the why, and learnings from their experience.
Choosing to centralize is one thing. Getting your centralized model stood up? That's a whole different ballgame.
EliseAI's Centralization Team deep dives the change management best practices they've saw while building our 250+ page centralization playbook alongside EliseAI's most sophisticated and successful centralized operators, with real examples, sample org charts, and more.
The EliseAI Centralization team didn't build our centralization playbook in a vacuum. They built it by rolling up their sleeves right alongside some of the industry's most sophisticated centralized operators.
In this session, we'll go behind the scenes with a real multifamily operator about how their centralization consulting agreement with EliseAI went, what they learned, and what they have to share with the industry at large.
Centralization can improve operating margins, boost service quality, and create consistent resident experiences. A lesser discussed effect of centralization? New, centralized roles that create new career journeys for multifamily operators.
Join EliseAI as we chat with several real multifamily team members whose careers have changed for the better because of centralization.