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With maintenance issues making up more than 40% of resident complaints and a nationwide labor shortage squeezing on-site teams, the multifamily industry is overdue for smarter, scalable solutions. EliseAI’s maintenance app is the first of its kind to pair natural voice interaction with intelligent task routing, reducing manual load, eliminating delays, and increasing resident satisfaction in the process.
This webinar is a ground-level look at how real teams are using EliseAI today to solve one of the industry’s most persistent challenges. If you’re focused on NOI, resident retention, or operational efficiency, this is the tech conversation that directly impacts your bottom line.
Bryan is a Product Manager at EliseAI, currently leading the Maintenance Product. He's been at the company for 2 years and launched products across multiple areas, including the Maintenance Platform and App, VoiceAI Emergency Escalations, and Call Scoring. His prior experience includes co-founding a VR mental health company and being a PM at BuzzFeed.
Brad Fitzpatrick is the Chief Technology Officer at PRG Real Estate, where he drives the company’s technology vision, strategy, and operations. Since joining PRG in 2015, Brad has leveraged his expertise in network and server infrastructure, disaster recovery, and IT consulting to lead transformative enterprise-wide initiatives. His leadership has modernized PRG’s technology landscape through projects such as unifying communications on a single VoIP platform, migrating identity services to the cloud, implementing advanced network management, enhancing cybersecurity, and adopting AI-enabled solutions across multiple business functions. Brad holds an MBA in Finance from Temple University’s Fox School of Business and a BS in Information Sciences and Technology from Penn State University.
Jonathan Moore is the Chief Operating Officer of Villa Serena Communities (VSC), a multifamily property management company known for its commitment to operational excellence and resident satisfaction. With 14 years of industry experience, Jonathan brings a strategic and innovative approach to property operations. Under his leadership, VSC has embraced digital transformations and emerging technologies to streamline processes and enhance resident experiences, positioning the company as a forward-thinking player in the multifamily housing space.