ModMed AI Scheduling in Action: How Kansas City Skin & Cancer Center Went Live in 24 Hours with Elise
The role of the dermatologist has shifted. Where patients once came in for a single mole check and didn't return for years, they now build long-term relationships with their providers, returning regularly for ongoing care. For practices, that shift makes accessibility a baseline expectation rather than a differentiator.
"Dermatology is now more closely related to a primary care physician, somebody that you see on a regular basis. That accessibility we have to provide for our patients is part of where Elise comes in."
Kansas City Skin & Cancer Center was thinking about exactly that question when they started evaluating EliseAI. As the practice expanded, leadership wanted to make sure every patient who called could actually reach them, without hold queues, voicemail backlogs, or the small frictions that quietly turn into lost appointments.
"If you have any kind of roadblocks in getting in and making an appointment, you are going to lose patients. It is even worse to have to leave a voice message and wait for somebody to call you back. It does not provide good care for our patients. It does not feel like they have access to us."
With Elise handling first contact, the practice's calls get answered, backend paperwork gets completed, and patients get scheduled without the delays that come from hold queues and callbacks. The team can spend their time on the work that actually requires them.
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Implementation moved quickly for a team already mid-transition. The practice had recently rolled out a new practice management system, a new phone system, and significant IT changes. "Within 24 hours of receiving an email that Elise was integrated directly with ModMed, we were up and running." Of all those transitions, the EliseAI implementation was "the most painless."
The support experience reinforced the decision. The EliseAI team was responsive, hands-on, and shaped their approach around how Kansas City Skin & Cancer Center actually operates day to day. "The support that's been given to us has been worth a million bucks in a sense, because it's catered to us."
Within the first week of going live, appointments were being scheduled, phone volume was dropping, and the front desk was no longer running behind. Today, Elise schedules more than 1,850 appointments per month for the practice.
With every call answered, patients have a consistent way to reach Kansas City Skin & Cancer Center, and the team has room to focus on the parts of patient care that require a human.
"I think it is important for every call to be taken by AI. This is basically organizing it so we can focus on what we do best."
The shift in dermatology toward longitudinal care isn't slowing down. Practices like Kansas City Skin & Cancer Center are deciding what accessibility looks like in that new model, and what it takes to deliver it.