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AI is reshaping how renters search, how they tour, and what they expect when they show up on site. EliseAI's Jacob Kosior sat down with Brian Miller from Zillow and Brent Camp from Asset Living to unpack what's actually changing, from AI-powered search and self-guided tours to the shifting role of leasing teams. This is a candid, data-backed conversation about where the renter journey is headed and what operators need to do now to keep up.
With over a decade of experience in property management operations, Jacob Kosior has built a career helping teams navigate change, implement new technology, and rethink the way work gets done. As the former Vice President of Centralized Services at Cardinal Group and now VP of Client Strategy at EliseAI, Jacob brings a deep understanding of both the day-to-day realities onsite and the strategic opportunities presented by AI and centralization. At EliseAI, Jacob partners with property management leaders across the country to reimagine operational structures, drive efficiency, and deliver better resident experiences through automation. He’s passionate about bridging real estate and technology - creating solutions that not only improve ROI but also reduce burnout, improve team workflows, and unlock new career paths for the property management industry.
Brian has more than 17 years of real estate experience, spanning on-site leasing to executive leadership roles. He is a national speaker in the multifamily and single-family rental space, drawing from his background as a data-focused multifamily marketer. His work focuses on leading Zillow’s engagement with partners and associations through strategic networking, education, and industry involvement. He champions the voice of rental partners across Zillow’s product, sales, and marketing teams, shaping solutions that advance the company’s mission of helping more people find home.
Brent Camp is the SVP of Leasing at Asset Living, an accomplished leader in student living and multi-family housing with an exemplary track record in operations, customer service, financial reporting, leadership & team development.
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